1. We ship our ice cream via Alladin Express, with a low-temperature controlled Cold Truck.
2. Delivery only within Klang Valley area excluding Kajang, Bangi, Semenyih, Rawang and Banting.
3. Pick up point at Taipan USJ9 Subang Jaya, Tropicana City Mall, Evovle Concept Mall.
4. In order to make sure that we deliver the ice cream in perfect condition every time, we currently only deliver to area within Malaysia.
Certain outskirt areas are not included. Please key in your correct zip code in order we can ensure your delivery area is available.
5. We will deliver the iScream product to your doorstep within 3 working days (exclude Sundays & Public Holidays), i.e., order today, deliver tomorrow and reach destination on the following day. Our order cut off time is 3pm. All orders placed after 3.00pm will be considered as next day orders.
6. Pre-order is accepted at least 2 working days before your selected delivery date.
We provide 4 delivery time zones for you to choose from.
You may choose your preferable delivery time when you check out at Step 4.
Timezone 1: 8.00 AM - 12.00 PM
Timezone 2: 12.00 PM - 3.00 PM
Timezone 3: 3.00 PM - 6.00 PM
Timezone 4: 6.00 PM - 9.00 PM
7. To guarantee delivery, we will need complete physical addresses where someone will be available to accept the delivery.
If there is no one available to accept the delivery, TA-Q-BIN will redeliver the parcel upon request at no additional charge.
Please kindly contact us at 1300-88-7929.
8. iScream cannot be responsible and will not refund an order for ice cream that melts or deteriorates as a result of
no one being able to sign and accept for a delivery.
9. The flavour/design of our products listed are subject to availability. If a chosen flavour/design is not available,
we will either replace with a different flavour/design, or deliver when the flavour/design is available, depending on your preference.
We will contact you to find out your preference.
10. For large quantity order, our customer service will be in contact with you to arrange a suitable delivery date
as we cannot guarantee same day delivery for large quantities.
11. To ensure that the product remains frozen, we encourage you to place the product in the freezer immediately upon arrival.
We cannot be responsible and will not refund an order for ice cream that melts as a result of improper storage after delivery.
12. Delivery fee is subject to 6% Goods and Services Tax (GST).